Your 100% satisfaction is our goal. If for any reason you're not satisfied with your order, we're more than happy to offer you 30 days, no-questions-asked for refunds and exchanges. Within 30 days from the date of your order, we'll refund you the purchase price of your order (without shipping cost) or ship you a brand new item. You just have to send us back the product and the packaging intact and without any blemishes to the product.
Please check our Return Policy.
Please allow a 1-2 week period to process returns.
We stand behind our products:
We design high quality products that's why we offer a 1-year, hassle-free warranty for our products. Within 1 year from the date of your purchase, if for any reason you're unhappy with your order, simply send an email to email@example.com detailing the issue and including few photos of the affected areas. We'll be happy to send you a replacement. While we can in our sole discretion reject warranty claims, such as for abuse of our policies, under almost all circumstances you'll have a brand new OGOKU product shipped out to you ASAP.*
* Maximum number of warranty claims limited to two per product ordered. Warranty applicable only to order made on RYOKOSY webstores.
1 year limited manufacturer warranty* on a majority of our products.
RYOKOSY products purchased from distributors or resellers are not covered by the 1 year warranty.
This warranty is only valid for items that are considered defected. Defects are defined as imperfections or flaws that are produced by a manufacturing error.
Accidental drops, installation failures, normal wear and tear, etc. caused by the owner are not covered under this warranty.
Important Note: For purchases made on Amazon.com, eBay or any other online marketplaces, the warranty mentioned above may or may not qualify. Only products sold specifically by Official RYOKOSY online stores are covered by these warranties. RYOKOSY products sold by any other seller(s) on these platforms will not qualify.
Who qualifies for Warranty?
The RYOKOSY warranty is non-transferable and covers only the original end-buyer. Proof of purchase is required to qualify for the warranty.
Only products that are purchased directly from RYOKOSY webstores are eligible for this warranty as other sellers/channels may offer different or altered warranties.
The warranty does not cover the following:
⋅ Normal wear and tear from daily use of product
⋅ Product was used for unintended purposes
⋅ Misuse, mishandling, accident, or other abnormal use of product
⋅ Damage caused by improper or unauthorized repair or maintenance
⋅ Product is not genuine or not manufactured by RYOKOSY
⋅ 3rd party purchases are not covered under RYOKOSY warranties
Except for the express warranties provided herein, RYOKOSY. makes no express or implied warranties of any kind whatsoever with respect to the product in terms of merchantability, fitness, particular purpose, design, condition, quality, or performance of the product. In addition RYOKOSY will not be liable for any damages of any kind resulting from the purchase or use of products or incidental damages or consequential loss of profits or benefits.
RYOKOSY reserves the right to waive responsibility for warranty coverage for situations including, but not limited to, other implied warranties from authorized or unauthorized sellers, warranties expressed in written or verbal form for non-genuine or counterfeit RYOKOSY product distributors or vendors, any intentional action to contort or take advantage of the warranty for financial or personal gain. Defection caused by any other accident, including failure of installation, carelessness by the user, or defection caused by owner's usage, cannot be applied for the above mentioned warranties. For products that come as a package, only the defected item from the package will be remedied. The original product is needed for any future warranty requests regarding the order.
RYOKOSY reserves the right to replace, repair, rebuild, and recondition products at RYOKOSY 's sole option. If the product under warranty becomes inactive or no longer in production, RYOKOSY reserves the right to replace the inactive product.
with a similar or better product in accordance to RYOKOSY judgment and discretion. Excluding the express warranty provided, RYOKOSY, in no event shall be liable for any incidental, consequential, indirect, or punitive damages arising from the use of any RYOKOSY product, including, but without limitation, device damage, data loss, or personal injury.