Our Return Policy

ITEMS PURCHASED THROUGH RYOKOSY.COM

  • We guarantee all merchandise sold by ryokosy.com.
  • If you are not completely satisfied with your purchase, you may return your item(s) within 30 days of receipt for a refund (item cost excluding the shipping if any shipping fees were applied).
  • Please note that we do not do exchanges. It is easier and faster to just return the item to us and place a new order at your convenience.
  • After 30 days, Ryokosy cannot accept returns for any reason other than defects.

To return an item purchased via ryokosy.com.

    1. Pack and return the item in the original packaging.
    2. Include your order number and your reason for return.
    3. Send us an email to support@ryokosy.com, and include a tracking number and your order number.
    4. Address your Package to:

                   Once we receive your e-mail, our customer service team will send you the shipping details.  

 RYOKOSY warrants our products against defects in materials and workmanship for a period of 1 year from the date of original purchase. 

 

ITEMS PURCHASED THROUGH OTHER RETAIL LOCATIONS

We do not offer returns or exchanges on products purchased at locations other than RYOKOSY webstore.. 

 



Requirements for Returns: 

  • Must include a valid original purchase Order number provided by www.ryokosy.com (All purchases made outside of www.ryokosy.com must contact their seller regarding returns).
  • Returned products must be in their original packaging without any missing contents.
  • Return shipping is at buyer's cost (if the item purchased is not defected)
  • Customer will be only given a Product Refund. Shipping & Handling will NOT be refunded.


*Recommended: We suggest adding a tracking number/ delivery confirmation on returned packages to ensure that your return item is received. RYOKOSY. is not liable for any Lost or Stolen return packages during transit/delivery.
*Please Note: All Sale and Promotional Items are not eligible for Returns, Exchanges, or Warranties.